Q&A - Frequently Asked Questions

We are a locally owned and operated business that priorities your satisfaction. We are one of the only window cleaning services that offer a 7-day streak free guarantee and 48hr rain protection. With a focus on Newcastle, Lake Macquarie, and surrounding areas, we bring a personal touch to every job. Plus, our operator’s police check ensures your security and peace of mind.  

Absolutely! We have experience cleaning windows on homes of all sizes, from single-story houses to multi-story residences. We clean-up to 6 story’s from the ground. No job is too big or small for us.  

The frequency of window cleaning depends on various factors such as your location, surrounding environment, and personal preferences. We recommend scheduling a cleaning at least twice a year to maintain the appearance and longevity of your windows. 

We use a combination of traditional methods, mop and squeegee and modern methods water fed pole system with pure water for a spot free rinse for difficult to access windows for added safety. 

Yes, we are committed to being environmentally responsible. We use biodegradable and eco-friendly cleaning solutions whenever possible, minimising our impact on the environment.  

You can easily get a personalised free quote by contacting us directly. We have onsite written quotes where we assess the number of windows, their sizes, and the complexity of the job to provide you with a fair and accurate quote. If no cleaning of the tracks are involved we can also quote via photos sent through of each side of your external house. 

Yes, we carry liability insurance to protect both our team and your property. While we take every precaution to prevent accidents, our insurance provides an extra layer of security in case of any unexpected incidents.  

We would appreciate it if you could remove any valuable or fragile items from windowsills and clear the area around the windows to ensure a safe and efficient cleaning process. Our team will take care of the rest and leave your windows spotless! 

Cleaning windows in the rain doesn’t affect the quality of the jobIt just makes it uncomfortable for our staffIf it is raining heavily, and the job involves cleaning the external side of the windows, then we will work on indoor windows or covered areas until it clearsIf it’s set in heavy then we will generally re-schedule.   

Yes we do, we are one of the only window cleaning services providers that offer a 7- day streak free guarantee and a 48 hr rain protection guarantee. If you notice your windows have any streaks or the rain has ruined your sparkling clean windows, we will come and touch up your windows free of charge. 

Give us a call as soon as possible and we will reschedule the cleaning to another day and time, however 48 hours notice would be appreciated. We do understand that circumstances can change for people at the last minute. At this stage we don’t have a cancellation fee. 

We accept payments by cash,  EFT, or credit card.